Returns & Claim
Returns
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
How to make a claim
If you've received a faulty item, please use our contact for to file a claim. You need to attach pictures of the fault as well as your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email maxxluxury@gmail.com