Shipping & Delivery
Shipping & Delivery
At Maxx Luxury, we deliver refined pieces from our collection to customers around the world. Below you’ll find all the important information regarding our shipping methods, delivery times, and associated costs.
1. Shipping Destinations
We ship worldwide, including Europe, North America, the Middle East, and select countries in Asia and Oceania. If your country is not available at checkout, please contact us directly at maxxluxury@gmail.com.
2. Processing Time
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In-stock items are typically prepared and dispatched within 1–3 business days.
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Pre-order or made-to-order pieces may take longer.
3. Delivery Time Estimates
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Europe: 3–7 business days
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USA & Canada: 5–10 business days
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Middle East & Asia: 7–14 business days
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Rest of the world: 10–15 business days
Please note that these are estimated delivery times and may vary depending on customs processing or local courier delays.
4. Shipping Costs
Shipping rates are calculated at checkout based on the destination, size, and weight of the order.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can track your parcel’s journey in real time.
6. Customs, Duties & Taxes
International orders may be subject to import duties or taxes upon arrival in your country.
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These fees are the responsibility of the customer.
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We recommend checking with your local customs office prior to placing your order.
7. Packaging
We take great care in packaging each product to ensure it arrives in perfect condition. Fragile items are double-boxed and protected with sustainable materials whenever possible.
8. Undeliverable Packages
If a package is returned to us due to incorrect address, failed delivery attempts, or refusal to pay duties, we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Delays & Exceptions
While we do our best to meet all delivery estimates, we are not responsible for delays caused by:
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Customs clearance procedures
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Carrier issues
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Weather disruptions or public holidays
If your package is significantly delayed, please contact us and we’ll assist in resolving the issue promptly.
10. Questions?
If you have any questions about shipping, delivery times, or need help with a specific destination, feel free to contact our customer care team:
Email: maxxluxury@gmail.com
Phone: +34 674419965
We're here to assist you every step of the way.